Cancellation Policy

All bookings require a 25% deposit payment.

Your booking will not be confirmed until a deposit has been received.

JAG Studio reserves the right to cancel your booking if the deposit has not been paid within 24 hours of placing your booking.

You can cancel or change your appointment up until 24 hours before your appointment. 

If you cancel your booking after the 24 hour cutoff or fail to attend your booking, this will result in a forfeit of your deposit. 

If you request to change your booking after the 24 hour cutoff, this will also result in a loss of your deposit payment and you will have to place a new booking. 

If you cancel your booking before the 24 hour cutoff, your deposit payment will remain on your account as credit.

You can contact us to use your credit on any service, within 12 months of cancellation date. Alternatively, you can request a refund.

If a deposit is not attached to your booking, the card on file will be charged, or will be added to your next purchase/service. The same applies to a No Show, for the full charge of the booking.

*This policy excludes Bridal & Commercial Bookings*