Cancellation Policy

All bookings require a 30% deposit payment.

You can cancel or change your booking up until 24 hours before your appointment.

If you cancel your booking after the 24 hour cutoff, this will result in a forfeit of your deposit.

If you request to change your booking after the 24 hour cutoff, your deposit will be retained and you will have to place a new booking.

If a deposit is not attached to your booking, the card on file will be charged or will be added to your next purchase/service.

If you are a No Show to a booking, you will be charged for the full service.

If you cancel your booking before the 24 hour cutoff, your deposit payment will remain on your account as credit. You may contact us to use your credit on any service within 12 months of cancellation date, or request a refund.

The 24 hour notice policy may be altered during holiday periods.

*This policy excludes Bridal, Offsite & Commercial Bookings*