Terms of Service

PAYMENT & CANCELLATION POLICY

All bookings require a 30% deposit payment.

Your booking will not be confirmed until a deposit has been received.

JAG Studio reserves the right to cancel your booking if the deposit has not been paid within 24 hours of placing your booking.

You can cancel or change your booking up until 24 hours before your appointment.

If you cancel your booking after the 24 hour cutoff, this will result in a forfeit of your deposit.

If you request to change your booking after the 24 hour cutoff, your deposit will be retained and you will have to place a new booking.

If a deposit is not attached to your booking, the card on file will be charged or will be added to your next purchase/service.

If you are a No Show to a booking, you will be charged for the full service.

If you cancel your booking before the 24 hour cutoff, your deposit payment will remain on your account as credit. You may contact us to use your credit on any service within 12 months of cancellation date, or request a refund.

The 24 hour notice policy may be altered during holiday periods.

*This policy excludes Bridal, Offsite & Commercial Bookings*

ILLNESS POLICY

You will cancel any bookings you have with JAG if you are experiencing symptoms that could be contagious. You acknowledge the risk that you will lose your deposit payment if you do not give more than 24 hours of cancellation notice. If you attend your appointment and appear to be unwell, JAG Studio has the right to cancel your appointment and retain your deposit.

Please be aware that if you attend an appointment with any conditions that put JAG Studio or yourself at risk ie. open wounds, conjunctivitis, weeping acne, active cold sore/s, JAG has the right to refuse service and retain your deposit.

LATE POLICY

If you are late to an appointment, JAG Studio will still perform a service on you if time permits. You will forfeit the deposit if the time frame does not allow for a lesser service to be performed.

LASH LIFT POLICY

If you attend a lash lift booking but haven't allowed enough time between appointments for your lashes to go through a full growth cycle, you agree to receive another service in its place or forfeit your deposit.

ALLERGIES, REACTIONS & LIABILITY

You acknowledge the risk of potential reactions affecting yourself or anyone included in your booking during or after your visit to JAG Studio. You agree to accept full responsibility for any related costs that may arise.

If you or anyone included in your booking has known sensitivities or allergies, you agree to arrange a patch test with JAG Studio prior to your appointment. JAG Studio will not be held liable for any reactions that occur where a patch test was not arranged. JAG Studio is also not liable for any reactions resulting from a patch test.

You understand that results may vary based on my skin/hair type, medication and underlying medical issues, seasons and adherence to before and aftercare.

We take care during your service; however, JAG Studio is not responsible for any damage to or staining of clothing, or for any related expenses for you or members of your booking.

We recommend wearing clothing that won’t affect the outcome of your treatment and can be easily removed.

MARKETING POLICY

You agree to have your photo taken and used for any social media and/or marketing purposes for JAG Studio, with no compensation or discounts. It is your responsibility to notify JAG Studio if you wish not to be photographed.

By booking with JAG Studio, you agree to receive very occasional updates, offers and marketing communications.

PRIVACY POLICY

You agree to personal data being stored securely for treatment and communication purposes.