Privacy Policy

At JAG Studio, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://www.jagstudio.au, make a booking, or interact with us — in accordance with the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).

By using our services, you consent to the collection and use of your personal information as described in this policy.

1. What We Collect

We may collect and store:

  • Personal Details: Full name, contact number, email address

  • Booking Info: Appointment history, service preferences, special requests

  • Payment Info: Payment type (we do not store full card details)

  • Website Data: IP address, device type, pages visited, browser activity

  • Communications: Any emails, messages or forms you send us

2. How We Use Your Information

We may use your information to:

  • Confirm and manage your bookings

  • Send appointment reminders and relevant service updates

  • Respond to your inquiries or feedback

  • Improve your experience with our website and services

  • Send marketing communications (with your consent)

3. Email & SMS Marketing (Australian Spam Act Compliance)

We may send you promotional messages via email or SMS if:

  • You have provided express consent (e.g., ticking a box or signing up)

  • Or we have an existing business relationship with you (implied consent)

All marketing messages from JAG Studio will include:

  • Clear identification that the message is from JAG Studio

  • Our contact details

  • An easy unsubscribe link or instruction to opt out at any time

We will promptly honour all opt-out requests, as required by the Spam Act 2003.

4. Disclosure of Personal Information

We do not sell your information. We may share it only with:

  • Our trusted service providers (e.g. booking software, email platforms, payment processors)

  • Legal authorities when required by law

5. Cookies & Website Analytics

We use cookies to improve website performance and understand how visitors interact with our site. You can modify your browser settings to disable cookies, although this may impact functionality.

6. Data Security

We store your data securely and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, or disclosure.

7. Accessing & Correcting Your Information

You may:

  • Request access to the personal data we hold about you

  • Ask us to correct or update your details

  • Withdraw consent to marketing communications at any time

Email us at kiara@jagstudio.au to make any of the above requests.

8. Third-Party Links

Our site may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” at the top of the page. Please check back periodically.

10. Contact Us

For privacy-related questions, requests, or complaints, please reach out to:

JAG Studio, 310 Greenhill Road, Glenside, SA
kiara@jagstudio.au